For MSSPs
Every customer. One deployment. Your margin.
XenXDR was designed for the provider defending everyone else's company. Onboarding a customer means creating an organization, not standing up another stack.
The tenancy model
Walls where they matter.
Isolation enforced by the platform
Tenancy is enforced on the server in every query. Resources outside an analyst's grant stay invisible.
Per-customer policy
SLA targets and the clock they run on, notification routing, quiet hours, the automation ceiling for playbooks, report branding.
Per-customer plumbing
Ingest keys, installer bundles with a customer-specific enrolment token, fleet policy, and a portal login for the customer's own people.
What you hand the customer
The portal is the deliverable.
Your customers see their standing, their monthly SLA report and their curated cases in a portal on its own hostname, and raise tickets you answer from the console.
- Monthly SLA attainment against the targets in their contract, with alert volume.
- Case write-ups from templates that carry your brand, published as frozen copies.
- A ticket thread to your SOC, with the audit trail to prove who answered when.
- Curated for the customer: analyst notes, raw telemetry and the war room stay in your console.
Running it
Built for the shift, not the sales deck.
- Organization switcher in the top bar scopes alerts, logs, hosts and cases in one click.
- Shift handover digest every eight hours; notification inbox per analyst with an org-level mute that wins.
- Playbooks run per tenant under that tenant's ceiling. Pre-stage for the nervous customer, auto for the one who signed for it.
- A single Linux server runs a deployment, and we size growth with you as your customer base expands.
Partner programme
Build your offering on it.
We license the platform to providers, help with the first onboardings and stay one message away. Pricing is per environment, not per gigabyte, so your margin does not evaporate when a customer turns on verbose logging.
Become a partnerYour brand
- Report templates carry your logo and the name of the team that signs them.
- Each customer's portal shows the logo, note and support contact you set.
- Portal accounts are invite-only and protected by a mandatory authenticator app.
See XenXDR on your own telemetry.
A 30-minute walkthrough on fictional data, then a pilot in your environment. No slides, no pressure.