Customer portal

Show your customers what you do for them.

The portal is a separate application on its own hostname. It shows the customer their standing, their reports and their tickets, curated by your team.

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What customers see

Standing, reports, cases, tickets.

Security standing. Open alerts by severity and age, active cases, fleet coverage, data-source health, a 30-day trend and month-to-date SLA.
Monthly SLA report. Acknowledge and resolve attainment against the agreed targets, met, breached or pending, with alert volume.
Curated cases. The customer-facing summary of each case, curated by your analysts.
Tickets. Questions, reports and requests in a thread with the SOC, answered from the console.

What customers see

Standing, reports, cases, tickets.

Security standing

Open alerts by severity and age, active cases, fleet coverage, data-source health, a 30-day trend and month-to-date SLA.

Monthly SLA report

Acknowledge and resolve attainment against the agreed targets, met, breached or pending, with alert volume.

Curated cases

The customer-facing summary of each case, curated by your analysts.

Tickets

Questions, reports and requests in a thread with the SOC, answered from the console.

Hardening

The most exposed surface, built as its own application.

Own application, own hostname, own sessions, fully independent of the console.
Least-privilege data access: the portal reaches customer-facing data only.
Invite-only accounts locked to one organization; a strong password and a mandatory authenticator app before activation.
Every sign-in and ticket action lands in the audit trail.

In the docs

See XenXDR on your own telemetry.

A 30-minute walkthrough on fictional data, then a pilot in your environment. No slides, no pressure.

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