Channels
Configure channels as integrations of type egress in Settings › Integrations, then reference them from a playbook's Notify block or from notification preferences.
| Channel | Notes |
|---|---|
| Webhook | JSON payload, optional HMAC signature header so the receiver can verify origin. |
| Slack | Incoming webhook or bot token. |
| Microsoft Teams | Incoming webhook. |
| Discord | Incoming webhook. |
| SMTP with TLS. | |
| Jira | Creates an issue in a project with fields mapped from the alert. |
| TheHive | Creates an alert or case. |
| Upstream SIEM | Forwards the alert as an event to another SIEM's HTTP or HEC listener. |
Templates
Each Notify block has a message template with alert fields available as placeholders. Templates are per block, so the message to the on-call channel can differ from the message to the customer's ticket.
Delivery
Failed deliveries are retried with backoff, and every attempt is recorded. Notifications › Delivery shows what was sent, where, and whether it succeeded.