The inbox
The bell in the top bar is an inbox of what the platform raised for you and for the organizations in your scope. Each notification links to the alert, case, ticket or host it is about. Notifications opens the full list with a Delivery view showing what was sent, where, and whether it succeeded.
Kinds
See Notification kinds for the full list: assignments and mentions, actions waiting for approval, failed playbook runs, silent agents, SLA warnings and breaches, customer tickets and replies, published reports and the shift handover digest.
Preferences
Settings › Notifications lets each analyst choose, per kind, whether it reaches the inbox and email. You can also set the severity at which notifications pop up, and hide team notifications from your bell. An organization's mute in Settings › Organizations wins over any individual choice.
Organization routing
Per organization, admins set extra operator and customer email recipients, muted kinds, and the customer's quiet hours with the severity that still goes through.
Channels
Outside the console, team notifications go to the egress destinations enabled for notifications: email, Slack, Microsoft Teams, Discord or a webhook. Customer notifications go by email. See Egress.